Breakfix, Simplified

At Greensafe, we understand that when IT equipment fails, it can severely disrupt business operations. Our Breakfix service is designed to take that worry off your hands — offering a fully managed, end-to-end repair and replacement solution for all devices across your estate.

Our Breakfix model is seamlessly integrated with our Joiner, Mover, and Leaver process, powered by our intelligent decision tree system. This ensures every repair request is automatically routed through the correct workflow — whether it’s an OEM warranty claim or an out-of-warranty repair handled in-house.
We engage directly with manufacturers to manage and expedite warranty claims on your behalf. For out-of-warranty cases, our team of fully qualified engineers provide swift diagnosis and professional repairs using genuine or certified parts. We go beyond basic fixes — offering cosmetic restoration, part sourcing, and the option to fully recondition devices for redeployment.

✅ Fully integrated with our Joiner, Mover, and Leaver process — powered by our intelligent Decision Tree automation.
✅ Direct engagement with OEMs to manage and expedite warranty claims on your behalf.
✅ Fully qualified engineers handling both In-Warranty and Out-of-Warranty repairs.
✅ End-to-end logistics and reverse supply chain management for device collection, repair, and return.
✅ Rapid diagnostics and resolution to reduce downtime and maintain user productivity.
✅ Dedicated support for consumer damage repairs — including parts, labour, and logistics.
✅ Advanced service desk insight and reporting to track asset status and root cause.
✅ Pre-configured loan pool and swap stock management options to maintain operational continuity.
✅ Full parts sourcing and inventory control, including batteries, keyboards, screens, RAM, and motherboards.
✅ Optional cosmetic refurbishment services (vinyl wrap, rebranding, casing replacement) for redeployment-ready finish.
✅ Warranty included on all Greensafe repairs, with 3-month cover as standard.